Privacy Policy

1. Information We Collect

We collect only the information needed to respond to your inquiries, provide quotes, and schedule services. The information we may collect includes:

• Name
• Phone number
• Email address
• Service address
• Information you submit through our contact forms, including project details and photos you choose to send
• Communications with us by phone and SMS
• Website usage data collected automatically through Google Analytics

We do not knowingly collect sensitive personal information such as Social Security numbers, government identification numbers, financial account numbers, precise geolocation data, or information about race, religion, health, or sexual orientation.

2. How Information Is
 Collected

We collect information through the following channels:

• Contact forms submitted on our website
• Phone calls you place to or receive from us
• SMS communications between you and us
• Photos and project details you send to us when requesting a quote
• Automatic analytics tracking when you browse our website

3. How We Use Information

We use the information we collect to:

• Respond to your inquiries and questions
• Prepare and deliver quotes for your project
• Schedule and provide services
• Communicate with you before, during, and after a job
• Provide customer support and follow-up
• Send service-related and marketing SMS messages, where you have provided consent
• Improve our website performance and user experience
• Comply with legal obligations

4. SMS Communications and
 A2P Compliance

If you provide your phone number, you may receive SMS messages from us. The following terms apply to all SMS communications:

• Consent to receive SMS messages is not a condition of purchase or service.
• You may receive both service-related messages (such as appointment confirmations, quote follow-ups, and scheduling updates) and marketing or promotional messages, where you have provided express written consent for the latter.
• To opt out of SMS messages at any time, reply STOP to any message you receive from us.
• For help, reply HELP or contact us at (916) 370-8989.
• Message frequency varies depending on your project and communications with us.
• Message and data rates may apply. Check with your wireless carrier for details.
• Mobile carriers are not liable for delayed or undelivered messages.
• We never sell, rent, or share phone numbers or SMS consent with any third party for marketing purposes.

5. Data Sharing

We do not sell your personal information. We share information only with the limited service providers necessary to operate our business, including:

• Webflow for website hosting
• GoHighLevel for customer relationship management, contact forms, and SMS communications
• Google Analytics for website usage analytics

These providers are contractually required to safeguard your information and use it only to perform services for us. We never share phone numbers or SMS consent with any third party for marketing purposes. We may also disclose information when required by law, court order, or to protect our rights or the safety of others.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies for essential functions and analytics. We use Google Analytics to understand how visitors interact with our website, including pages viewed, time spent on the site, and general geographic region. This information is aggregated and helps us improve the website. We do not use cookies for advertising or cross-site remarketing. Most web browsers allow you to control or disable cookies through your browser settings.

Do Not Track signals. Some web browsers send a "Do Not Track" (DNT) signal. Because there is no industry-standard interpretation of DNT signals, our website does not currently respond to them. You can still control cookie use through your browser settings.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide services to you, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Once information is no longer needed, we take reasonable steps to delete or anonymize it.

9. Your Privacy Rights

You have the following rights regarding the personal information we collect:

• Right to access. You may request a copy of the personal information we have about you.
• Right to correction. You may request that we correct inaccurate or incomplete information.
• Right to deletion. You may request that we delete your personal information, where legally permitted.

California residents. If you are a California resident, you may have additional rights under the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA), depending on whether those laws apply to a business of our size. These rights may include:

• The right to know what personal information we collect, use, disclose, and the sources of that information
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information (note: we do not sell or share personal information for cross-context behavioral advertising)
• The right to limit the use and disclosure of sensitive personal information (note: we do not knowingly collect sensitive personal information)
• The right to non-discrimination for exercising your privacy rights

California "Shine the Light" Law. California Civil Code Section 1798.83 permits California residents to request information about how we share personal information with third parties for direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes.

To exercise any of these rights, contact us using the information in the Contact Information section below. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising any of your privacy rights.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or want to exercise any of your privacy rights, contact us:

Goodfellas Hauling
Email: goodfellashauling44@gmail.com
Phone: (916) 370-8989